Frequently Asked Questions
We have tried to answer your queries in below knowledge base. In case of any further clarifications or queries you can always reach out to us at or you can have a live chat with our support team
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1. How can I do the one click install ?
- To install the extension
- A new tab will open and you will be taken to the Extension page.
- Here you need to click on the 'Add' button and the extension will be added to your browser, like any other extension.
- Once this is completed, the extension would have been installed on your browser and you can see it in the browser's list of Extensions.
- Now pin the extension
- Now you can start using
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2. Is is safe to add the extension to my browser ?
Extensions are reviewed and well evaluated by Google's technical team. Only then are they made available for download to end users.
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3. The application window is not loading. It only shows 'Please wait for the system to initialize'.
In case you are still having issues, please feel free to reach out to our support team. -
4. I am unable to send message. I get error 'Looks like you have sent the maximum number of messages for today.' What should I do ?
This message appears when you have exhausted the limit that is available for the day. As a PRO user, you can change your daily limit as per your need from the Settings page.
Note: A daily limit helps you to not send too many messages especially if you are used to doing so. In short this feature acts as a checkpoint. -
5. My daily limit to send messages shows 0 (zero). How to send messages now ?
This could have happened due to an incorrect syncronization that might have happened during the browser startup. To get this resolved, please close your browser fully and then reopen it (all the open tabs). You should be able to start sending messages. In case you are still having issues, please feel free to reach out to our support team.
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6. How can I set a single country code for my recipients ?
Yes, click on the Settings
icon in the top right corner of the application. Here you can set the Default Country.
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7. What all do I get in the Free version ?
The free version of WAExpresso gives you access to the below features:
- Message to any valid Number
- The recipient need not be in your contact list
- Text to any number, subject to the terms and conditions of the messaging application that you are using
- Message to any number in any country across the world
- Configure default country, so that you do not have to type it everytime
- Messages can have formatted text like bold,
strikethrough, italic - EMOJI can also be used in the message
- Download contacts available in a group in Excel format
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8. What are the languages supported by the application ?
Currently we support English, Arabic, French, German, Portuguese, Russian, Spanish, Indonesian, Malay. In case you have any language other than the above to be supported you can raise a query with our support team. Note: Please note that these are just the languages available for the application, however your message can be in any language.
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9. What are the browsers currently supported ?
We run on Google Chrome, Microsoft Edge, Opera, Chromium, Brave currently. Support for other browsers will be added as and when they are made available.
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10. How to send attachment ?
You can send any attchment like pdf, catalog, contact, document, photo, image, video.
- Click on the WAExpresso icon and then in the Options tick the Attachment checkbox.
- You can see the different type of attachment(s) that you can send. Please select the type of your attachment.
- Select the files from your storage.
- After selecting the attachments, click on the Send button.
- First the attachments will be sent to your own number.
- Now click on the WAExpresso icon and type the list of Whatsapp numbers, message and click on the Send button.
- You can see that your message and attachment have been sent.
- Click on the WAExpresso icon and then in the Options tick the Attachment checkbox.
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11. How to send messages using excel ?
Sending messages from Excel is the most commonly used PRO feature.
- Click on the WAExpresso icon and then click on UPLOAD EXCEL button.
- The Excel upload page opens. Click on 'Get Sample Excel'.
- The sample page opens up. Download the sample file from this page.
- Update your recipient Whatsapp numbers in the Excel. You can see that the data starts at ROW NUMBER 9 and ends at ROW NUMBER 24.
- Click on CHOOSE FILE and select your file. In case you want to send to only some numbers, enter your START and END row numbers. If not, do not enter anything in these 2 fields. Click on NEXT.
- You can see the various options to configure. Select the required Options. Click on NEXT.
- If you want to see a preview of your file contents, click on PREVIEW.
- To start sending messages, click on SEND MESSAGE. The results appear on the RIGHT HAND SIDE of this same page. You can PAUSE and PLAY or STOP while sending messages.
- Once the process is completed click the DOWNLOAD RESULT CSV link to download the result.
- The message sent will look like this.
- Click on the WAExpresso icon and then click on UPLOAD EXCEL button.
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12. Where to get sample file ?
- Click on the WAExpresso icon and then click on UPLOAD EXCEL button.
- The Excel upload page opens. Click on 'Get Sample Excel'.
- The sample page opens up. Download the sample file from this page.
- Click on the WAExpresso icon and then click on UPLOAD EXCEL button.
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13. How is Pro version different from the free version ?
The Pro feature is an enhancement of the free version of WAExpresso. It gives you access to the below features in addition to the ones available in the free version :
- Customize your messages that is being sent to your customers / subscribers
- Set a Message signature, which will be sent with any message you send from WAExpresso
- Download the messaging result Status in Excel
- Run filter to remove invalid numbers
- Specify the number of seconds to wait between sending messages
- Pause, stop or resume the messaging service while it is in progress
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14. How long does it take to active the Pro feature ?
The Pro feature is activated immediately upon confirmation of the payment. In case you have any difficulties please contact our support team or drop us an email at info@waexpresso.com
If you are still unable to see the Pro features, try the below steps :
- Once activated the following message will be shown
- In case you are getting the below message, contact admin.
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15. How can I automatically delete messages after sending ?
While sending your message, check the 'Auto Delete' check box, before sending the messages.
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16. In my Excel, how can I set the Start and End row numbers to whom I want to send message ?
'Start' and 'Stop' are the start and end row numbers in the Excel to whom messages are to be sent
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17. What is Random Delay / Delay ?
Delay is the number of seconds to wait between sending a message. If you want the same delay time for all messages give the number of seconds in the 'Delay' box.
In case you want to give a different delay for each message check the 'Random Delay' checkbox. -
18. What is Random String ?
Random String is an article spinner. It substitutes text into additional, unique, alternate words. Let us see how to use it.
- For example, my message is
Hi John,
We have interview at 10AM tomorrow.
Thanks
Admin. - Let us use Random String for 'Hi'.
- First, we change our message like this:
{RandomString1} John,
We have interview at 10AM tomorrow.
Thanks
Admin. - Write all the alternate text for RandomString1 in the 'Random String 1' box on the Options page, i.e. write Hi, Hello, Good Morning, Hey in that box.
- Messages will be sent like
Hi John...
Hello John...
Good Morning John...
Hey John...
Alternate text are randomly selected. - You can also have multiple Random Strings in your message.
{RandomString1} John,
We have {RandomString2} at 10AM {RandomString3}.
{RandomString4}
{RandomString5}RandomString1 = Hi, Hello, Good Morning, Hey
RandomString2 = interview,meeting
RandomString3 = tomorrow,on 29th
RandomString4 = Thanks, Regards, Awaiting reply
RandomString5 = Admin,Ben,Team HR
Message will be sent as
Good Morning John,
We have meeting at 10AM on 29th.
Thanks
Ben.
- For example, my message is
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19. Where can I get the message sent result ?
- You can see the result of messages sent below on the same page or in a new tab as per the case.
- Click on the 'Download Result CSV' link to get the result file
- You can see the result of messages sent below on the same page or in a new tab as per the case.
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20. How can I continue using WAExpresso if my number is banned ?
You can activate the current license for an alternate number in case you want to start using another number. There are 2 ways to do this
If you are a registered user on WAExpresso
- Login to your WAExpresso account.
- Click on the Services Section.
- You can view your current active subscription.
- Click on Actions button and then on 'Change Number'
- You can now select the number you want to replace with and type in the new number. Please note that you can change your number only once in 30 days.
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21. How can I change my number ?
You need to register yourself on our website https://www.waexpresso.com/
If you are a registered user on WAExpresso
- Login to your WAExpresso account.
- Click on the Services Section.
- You can view your current active subscription.
- Click on Actions button and then on 'Change Number'
- You can now select the number you want to replace with and type in the new number. Please note that you can change your number only once in 30 days.
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22. How can WAExpresso be useful for me ?
WAExpresso can help you to
- Send personalized messages to friends and family
- Send message in any language of your choice
- Set default country, so that you do not have to type the dial code everytime
- Use the context menu options to quickly send messages from your webpage
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23. How to enable WhatsApp Web ?
There are multiple videos available over the internet for getting started with WhatsApp Web. Below is the link to one such video to get WhatsApp Web activated on your computer: Click here
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24. Does this application require any large installation on my computer ?
There is no installation of software required to use this WAExpresso. This is purely an extension for your web browser. There are several articles available over the internet which explain what an extension is- you can read them for more understanding.